Our skilled customer care team bring delightful customer support experience to your customers. Novel Telecom helping small business and big enterprises win more customers over and strengthen the loyalty of standing ones. Our aim is to provide efficient and effective solutions, we help your business grow and flourish through front line services tailored to your customers’ needs.

Outsourcing telemarketing services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest. We are able to turn your potential customers into regular ones, increase your revenue through our qualified outbound telemarketing services and create effective sales leads. Our approach is proven effective. When you decide to outsource telemarketing to us, we perform an analysis of specific features of your niche to offer detailed information about problem solutions, your customer’s needs and level of satisfaction. Moreover, we also provide you with your personal telesales agent to improve customer relations and create strategies to address the most crucial clients’ issues.

Novel Telecom offers high-quality digital transcription and provides customers with efficient solutions for their typing needs. We have solid experience serving small businesses and big companies worldwide. We have worked in a wide range of industries and use only the most accurate tools and technologies. As a result, our team can produce top-notch transcripts with the fastest turnaround time at the most affordable price. Our company is based in Australia and Sri Lanka, and we serve our partners locally and internationally. We specialize in:

• General transcription
• Medical transcription
• Interview transcription
• Legal transcription
• Private investigation transcription
• Podcast transcription
• Professional documentation
• Specialist Reports

We offer back-office solutions to enable you and your employees to keep focused on the core businesses. We don’t use standard solutions. We review your business and work up a solution that suits your company in the best way. As a trusted provider of back office services, we Novel Telecom make sure to provide our clients with all necessary operations to keep their data as is right and proper. As leading providers of back-office services, we make sure to provide our clients with all necessary operations to keep their data as is right and proper.

The growing data volume is one of the most common issues in every growing company. Obviously, it is quite tiresome to track and organize spiraling amount of information daily. Hiring an outsourced data entry team as a part of your back office solutions can be a great idea. We at Novel Telecom are capable of assisting you with data entry with guaranteed accuracy and swift delivery. We have different packages of solutions that can be matched to your requirements. Our personalized data entry services include:

• Surveys
• Data entry BPO services
• Product data entry services
• Offshore data entry services

Feel like you could use a good live chat support? Want to increase sales? We, Novel Telecom can help your business recover and make your clients happy by delivering excellent customer care services. Feel the benefits of working with us:

• Well-trained chat staff experience in managing live chat requests
• Live support solution that perfectly suits your client needs
• 24 hour 7-day working schedule
• Cost-effective service that lets you save on system maintenance and training staff