Important Documents

Below are important documents that are downloadable and sets out a range of essential information about every product or service we offer from Novel Telecom
Acceptable Usage Policy
Financial Hardship Policy
Standard Form of Agreement
NBN Speed Explained
Complaints Handling Policy
Direct Debit Request Service Agreement
Key Fact Sheet NBN Services
Mobile Usage Charges
Fair Use Policy
Direct Debit Authorization
Disclosure Page
Appointment of Advocate or Authorized Representative
Billing Information
Change of Ownership
ACMA – International Mobile Rooming Fact Sheet

Critical Information Summary

Range of essential information about every product or service we offer from Novel Telecom.
NBN Data
NBN Voice
NBN Bundle
ADSL
Unlimited Mobile Plans
Mobile Data Plans
Mobile Usage Charges
Contact Info
ABN		: 76 616 058 130
Novel Telecom Pty Ltd
Exchange Tower, Level 1/530 Little Collins St, 
Melbourne VIC 3000. Australia
Telephone	: 1300 317 517 (Monday to Friday 10:00 – 18:30)
Email		:
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