Novel Telecom offer a full range of innovative and cost-effective business process outsourcing services to help you focus on the primary goals while we are taking care of the rest. Our specialists know the essential of business process outsourcing and always keep track of the latest practices in this sphere. Before building a winning strategy for your company, they make a detailed analysis of your customers’ needs and conduct research depending on your requirements.
Novel Telecom’s call center solution delivers robust capabilities, ensuring efficient customer service operations and enhanced business performance.
Novel Telecom specialises in outsourcing the much needed call center for your business to continue your good rapport with your customers. We provide customized teams with equipment according to your need. We provide 24X7 Manage Call center outsourcing solutions to suits your budget. Novel Telecom provide extensive browser-based tools to monitor your call center activity in Real-Time from anywhere in the world and as well as the generate historical productivity reports. Our unmatched state of art technology and well-trained staff will guarantee your customer satisfaction. Our inbound and outbound solutions can transform your business processes while you gain more profit. Many organizations choose us because we provide them with below benefits of outsourcing call centers:
Our skilled customer care team bring delightful customer support experience to your customers. Novel Telecom helping small business and big enterprises win more customers over and strengthen the loyalty of standing ones. Our aim is to provide efficient and effective solutions, we help your business grow and flourish through front line services tailored to your customers’ needs.
Outsourcing telemarketing services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest. We are able to turn your potential customers into regular ones, increase your revenue through our qualified outbound telemarketing services and create effective sales leads. Our approach is proven effective. When you decide to outsource telemarketing to us, we perform an analysis of specific features of your niche to offer detailed information about problem solutions, your customer’s needs and level of satisfaction. Moreover, we also provide you with your personal telesales agent to improve customer relations and create strategies to address the most crucial clients’ issues.
You’ve already found one of the best lead generation companies. Cooperating with Novel Telecom would be the right choice. And our partners from all around the world can prove our competence as our experts help their companies and create effective businesses strategies on a regular basis. Our team has a strong professional background in providing customers from a wide range of industries with lead generation services. We have expertise to generate both B2B and B2C leads.
Outsourcing this crucial business process to Novel Telecom gives your company competitive advantages. As a leading outsourcing company, we specialize in providing top-quality data research services for a number of major industries. As a reliable provider of data and research services, Novel Telecom offers companies worldwide with a comprehensive approach to research and data analysis. Our team of experienced specialists make every effort not just to meet but exceed clients’ expectations. We help them understand their business processes and learn more about partners, competitors, and the latest industry improvements.
Novel Telecom offers high-quality digital transcription and provides customers with efficient solutions for their typing needs. We have solid experience serving small businesses and big companies worldwide. We have worked in a wide range of industries and use only the most accurate tools and technologies. As a result, our team can produce top-notch transcripts with the fastest turnaround time at the most affordable price. Our company is based in Australia and Sri Lanka, and we serve our partners locally and internationally. We specialize in:
We offer back-office solutions to enable you and your employees to keep focused on the core businesses. We don’t use standard solutions. We review your business and work up a solution that suits your company in the best way. As a trusted provider of back office services, we Novel Telecom make sure to provide our clients with all necessary operations to keep their data as is right and proper. As leading providers of back-office services, we make sure to provide our clients with all necessary operations to keep their data as is right and proper.
We are a leading outsourcing company providing excellent back-office solutions for small and global businesses. Content moderation services are one of our focus areas. The core of our moderation service is helping your brand or website gain a positive reputation. We monitor the submissions and define whether the content is acceptable or not. The main areas of our activity are the following:
Hire a virtual assistant at Novel Telecom and save your time, cash, nerves, and other resources. See your productivity increase as you get more time to cope with your main tasks after giving less-important routine tasks to your virtual administrative assistant. Our virtual assistant services include:
The growing data volume is one of the most common issues in every growing company. Obviously, it is quite tiresome to track and organize spiraling amount of information daily. Hiring an outsourced data entry team as a part of your back office solutions can be a great idea. We at Novel Telecom are capable of assisting you with data entry with guaranteed accuracy and swift delivery. We have different packages of solutions that can be matched to your requirements. Our personalized data entry services include:
Feel like you could use a good live chat support? Want to increase sales? We, Novel Telecom can help your business recover and make your clients happy by delivering excellent customer care services. Feel the benefits of working with us:
We will offer you with the most creative and innovative graphic designs that derives from your imagination and our designing for a higher rate of engagement on your advertisements and other marketing options. We are offering various graphics designing services at affordable prices. Customers prefer a product and brands which has good appearance and use high quality graphics to visualize things, and we help businesses to make the product and brands memorable via our creative graphic design solutions.
We are known as having performed tasks with due respect to certain work ethics that makes us stand out among others. Here are some of them
We respect the trust the client keeps in us, and we make sure that we grant them an output that fulfills their expectations.
We grant our customers with 2 weeks of free trial period in order to ensure them of our capabilities.
We prefer maintaining a cordial relationship with the customer thus we make business visits to safeguard formality.
We ensure that the information entrusted to us will continue to hold its secrecy and privacy under all circumstances.
We implement according to quality standards and give exemplary work back to the customer.
Once we undertake a task, we make sure to complete it and handover within the given time duration.
Novel Telecom goes beyond expectations with their comprehensive telecom services. From NBN plans tailored to meet data and voice needs to innovative call center solutions, their offerings are both reliable and cost-effective. With a customer-focused workforce and a commitment to excellence, Novel Telecom stands out as a trusted partner in the telecom industry. Highly recommended for their exceptional services!
Novel Telecom’s 24/7 Virtual Assistant Services have been a game-changer for my business. The virtual assistants are highly skilled, providing invaluable support for various tasks. Their responsiveness and attention to detail make them an integral part of my team. I appreciate the seamless communication and efficiency they bring to my business operations. Novel Telecom’s Virtual Assistant Services come highly recommended for those seeking reliable and professional virtual assistance.
Novel Telecom’s call center solutions have been a game-changer for my business. The telemarketing services are top-notch, delivering results beyond expectations. The team’s expertise in business process outsourcing and commitment to customer needs make them stand out. Highly recommended for anyone seeking efficient and cost-effective call center solutions!
Novel Telcom is Primarily a Telecom and Call Centre Solution Provider in Australia.
